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My Citimortgage account; as if my Merrill Lynch 401k wasn't scary enough
Submitted by Annette on Fri, 03/20/2009 - 4:50pm.
I just had a frightening experience.
You see, I have this mortgage, and it totally bugged me a few years ago when the escrow account knocked it above $1,000 a month. Because, well, I'm cheap.
I'll admit it, I'm cheap. Fine. Okay.
So anyway, things were fine, I'd settled in and become comfortable with my $1000 a month mortgage, and then, I get a notice. Escrow shortage. They're knocking it up *again*, this time to $1100. So I called them (Citimortgage).
I got an Indian.
Anyway, so I am talking to this Indian, about 50% of what he says I did not understand, but I answered my own questions when I pulled up my county tax and noted that they'd knocked my taxes up by $300 for last year. Can't wait to see this year's...so I excused him from answering the escrow shortage question.
Instead, I inquired about a refinance. He gulped and asked if I was experiencing financial hardship.
I said "No...I just hate bigger and bigger payments, I know the rate has gone down to 4%, and I was just curious."
I mean, my God. They used to send me refinance offers every day in my email. One time they even Fedexed me an unsolicited refinance package that I threw away.
So he says, "Well, due to high call volume, we don't have *time* to speak with you regarding the possibility of a refinance. Why don't I refer you to some other lenders?" And he proceeds to decline to even discuss refinancing.
Oh.My.God....how freaky is that?
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annette - you should be ashamed of yourself
picking on those poor indians trying to make a dollar a day. it just isn't right to stray from the script.
if you really want to have fun talk to them about the weather or sports or something uniquelly american. you can really get them flummoxed if you complain about outsourcing.
you could even be sympathetic and say with the high call volume have you ever considered forming a union so you don't have to work without a break.
when you think about it, we need to do the rest of the world a favor and export unions. they're what made the middle class and the third world living standards would certainly benefit from unionism.
FAWU
Submitted by dan on Fri, 03/20/2009 - 6:44pm.
...we need to do the rest of the world a favor and export unions...
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The Fake American Workers' Union?
The Fake American Workers' Union?
watch it or tony soprano will give you a knee transplant
That is a great acronym...
because you know your call has just been shipped to India when you get them...